Terms of Service

1. Agreement to Terms

By accessing our website at thewashfellas.co.uk or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Provided

The Wash Fellas provides professional exterior cleaning services including but not limited to:

Pressure washing and driveway cleaning
Window and conservatory cleaning
Gutter cleaning and maintenance
Roof and solar panel cleaning
Patio, decking, and wall cleaning
Commercial exterior cleaning

3. Quotes and Bookings

3.1 Quotes

All quotes are provided free of charge and without obligation
Quotes are valid for 30 days from the date of issue
Quotes are based on the information provided and may be subject to change following site inspection
We reserve the right to refuse service at our discretion

3.2 Booking Confirmation

Bookings are confirmed once you accept our quote
You will receive confirmation via email or text message
We will notify you in advance of our arrival time

4. Payment Terms

Payment is due upon completion of services unless otherwise agreed
We accept cash, bank transfer, and card payments
For commercial contracts, payment terms may be arranged (typically 14-30 days)
Late payments may incur additional charges
Prices quoted are inclusive of VAT where applicable

5. Cancellations and Rescheduling

5.1 By Customer

Cancellations must be made at least 24 hours before the scheduled appointment
Cancellations with less than 24 hours notice may incur a cancellation fee
Rescheduling is available subject to availability

5.2 By The Wash Fellas

We reserve the right to cancel or reschedule services due to adverse weather conditions, equipment failure, or other circumstances beyond our control. We will provide as much notice as possible and work with you to reschedule.

6. Customer Responsibilities

To ensure efficient service delivery, customers must:

Provide safe and clear access to all areas requiring cleaning
Remove or secure any fragile items, plants, or decorations that may be affected
Ensure external water supply and electricity access is available (where required)
Inform us of any specific concerns or requirements before work commences
Keep pets secured and away from work areas
Ensure someone over 18 is present on-site or available by phone

7. Liability and Insurance

7.1 Insurance Coverage

The Wash Fellas maintains comprehensive public liability insurance. We take great care in performing our services, but in the unlikely event of damage caused by our negligence, we will work with you to resolve the matter fairly.

7.2 Limitations

We are not liable for pre-existing damage or defects
We are not liable for damage caused by unsuitable surfaces or materials that are not disclosed to us
Customers must report any concerns immediately upon completion of work
We reserve the right to refuse service on surfaces deemed unsuitable or dangerous

8. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not completely satisfied with our work, please notify us within 48 hours of service completion. We will return to address any concerns at no additional charge, provided the issue is due to our workmanship.

9. Weather-Dependent Services

Some services are weather-dependent. We may need to postpone or reschedule services due to rain, high winds, freezing temperatures, or other adverse weather conditions. No cancellation fees apply in these circumstances, and we will work with you to reschedule at the earliest opportunity.

10. Data Protection and Privacy

We collect and process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate. Please see our Privacy Policy for full details.

11. Intellectual Property

All content on our website, including text, images, logos, and branding, is the property of The Wash Fellas and is protected by UK copyright law. We may use before/after photos of completed work for marketing purposes unless you explicitly opt out.

12. Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly to resolve the matter amicably. If a resolution cannot be reached, disputes will be governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.